Services · AI agents and automations
Know where your AI agent gets things wrong before a customer finds out
Updated · Intergalactic Services Unlimited
An agent trust audit tests your AI agent and reports where it gives wrong answers, makes things up, or steps outside its rules. You get scores, the exact exchanges that failed, and a list of fixes. It's for businesses that have an AI agent talking to customers or staff and want proof it behaves.
The problem
Your AI agent sounded great in the demo. Then a customer asked something slightly different and it answered with total confidence and got it wrong. You only hear about it when someone complains, and by then they've screenshotted it.
Who it's for
- Businesses with an AI agent answering customers or staff
- Teams choosing between AI vendors
- Owners who need to show a partner or board the agent is safe to use
What you get
- Scores for how your agent handles real questions
- The exchanges where it failed, so you can see the problem
- A ranked list of fixes
- A retest after fixes, if you want one
- Optional: a private scorecard that tracks scores over time
How it compares
| Option | What it's like |
|---|---|
| Trusting the vendor demo | Quick, and it shows the best case |
| Testing it yourself | Useful, and easy to miss what you didn't think to ask |
| Agent trust audit | An outside test with scores and fixes you can act on |
Bot vetting setup
Choosing a new AI vendor or updating the one you have? We set up a repeatable test your team keeps, so every option gets the same questions and you compare like with like.
Hosted agent scorecard
A private dashboard that tracks your agent's scores over time, so you see if an update made it better or worse.
Frequently asked questions
What does an agent trust audit check?
Whether your agent gives correct answers, admits what it doesn't know, and stays inside the rules you set.
Does it work on any AI agent?
Most agents that answer by chat, email or text can be tested. Tell us what you use and we'll confirm.
Do you need access to our systems?
We need a way to talk to the agent the way a customer would. We'll agree on access before we start.
Will you fix the agent for us?
The audit gives you the fixes. If you'd like us to make them, we'll quote that separately.
Can we keep testing after the audit?
Yes. The bot vetting setup and hosted scorecard let you keep testing over time.
How do we start?
Email [email protected] and tell us what your agent does.
Want proof your AI agent behaves? Email [email protected] to book an agent trust audit.
Email us